Privacy Policy

Grey Eagle is committed to protecting the privacy of our players and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data of our users in compliance with applicable data protection laws and gambling regulatory standards in Canada, specifically under the authority of the Alberta Gaming, Liquor and Cannabis (AGLC) and the Kahnawake Gaming Commission.

Data Collection

We collect various types of information when you register and use our online casino services. The following categories of data may be collected:

• Registration Data: When you create an account with Grey Eagle, we collect personal information such as your name, date of birth, address, and contact details. This information is essential for account creation and verification.
• Payment Details: We require financial information, including credit card details or other payment method information, to facilitate transactions. This data is encrypted and processed securely through our payment provider.
• Technical Logs: We collect technical information automatically when you visit our website. This may include your IP address, browser type, operating system, and the pages you visit. Cookies and similar tracking technologies are used to enhance your experience and analyze site usage.

Purpose of Data Usage

The personal data collected by Grey Eagle is used for various purposes, including but not limited to:

• Account Management: To create and maintain your gaming account, process transactions, and provide customer support.
• Marketing Communication: With your consent, we may use your information to send promotional materials, updates, and newsletters about our services.
• Anti-Fraud Checks: To detect and prevent fraudulent activities, ensuring the integrity of our gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may monitor your transactions to prevent illegal activities.
• KYC Procedures: To verify your identity and age, ensuring compliance with regulatory requirements for responsible gaming.

Data Sharing

Grey Eagle respects your privacy and will not sell or rent your personal information to third parties. However, we may share your data with third parties under the following circumstances:

• Payment Providers: To process your deposits and withdrawals, we may disclose your information to trusted payment service providers.
• Verification Partners: We may share your data with third-party verification services to authenticate your identity and age.
• Regulatory Authorities: We may disclose your information to regulatory authorities as required by law or to comply with any legal obligations.

User Rights

As a user of Grey Eagle, you have the following rights regarding your personal data:

• Right to Access: You may request access to the personal data we hold about you. We will provide you with a copy of your data upon request.
• Right to Deletion: You have the right to request the deletion of your personal data in certain circumstances. We will comply with such requests where applicable.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data under certain conditions. This means we can retain the data but not use it.

Cookie Policy

Grey Eagle uses cookies and similar technologies to enhance the functionality of our website and improve user experience. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features. Without these cookies, certain services cannot be provided.
• Analytical Cookies: We use analytical cookies to collect information about how users interact with our website. This data helps us understand user preferences and improve our services.

You can manage your cookie preferences through your browser settings. However, limiting cookies may affect your experience on our site.

Data Security

Grey Eagle takes the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure server technologies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team for assistance. We are committed to addressing your inquiries and ensuring your privacy rights are upheld.

Conclusion

By using Grey Eagle’s services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our platform signifies your acceptance of the terms outlined herein. We are dedicated to maintaining the highest standards of privacy and data protection for our players.